Customer Care
Our customer care reflects a commitment to surpass expectations.
Our personnel follow a comprehensive set of corporate protocols, making our relationships with customers professional at all levels of contact.
Owner-Operator Business Model
Our cleaning teams are owner-operators – they have a vested interest in providing high standards of cleaning. They receive professional training and regular skills development to ensure they deliver a quality service.
Local Regional Managers
Our local Regional Managers provide ‘one point of contact’. Supported by Quality Assurance Co-ordinators, their proactive account management ensures the quality and reliability of all our services.
QualityClean, Quality Assurance Programme
QualityClean is our quality assurance programme that includes on-site quality audits, reporting, training and skills development. For large-scale premises we create site-specific quality audits.
Customer Relationship Management
Our Support Services team utilises Microsoft Dynamics 365 CRM and Business Central. With more than 6,400 customers nationwide, we are experienced in delivering accurate invoicing to multi-site customers.
Quality Assurance Co-ordinators
Quality Assurance Co-ordinators provide field support to our cleaning teams, checking our service delivery with site-specific quality audit documentation, and providing on-site skills development.
Our corporate systems are designed to enhance customer relationships, and set high standards for all CrestClean personnel.
Trusted by over 6,400 workplaces nationwide
29
years as a 100% Kiwi-owned business
6304
business, education and organisation Customers
716
locally-owned franchise businesses
2375
personnel across New Zealand